Payment Terms

Thank you for shopping with Sylvela.

These Payment Terms explain the payment methods available and how payments are handled for orders placed through www.sylvela.com.

1. Accepted Payment Methods

We accept the following payment methods, subject to availability at checkout:

Credit and Debit Cards

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Diners Club

  • Elo

  • JCB

  • UnionPay

Other Payment Options

  • Shop Pay

  • PayPal

  • Venmo

Payment options may vary depending on your location, device, account eligibility, and the payment provider. The options displayed at checkout are the payment methods available for your order.

If Shop Pay installment options are displayed at checkout, their availability is subject to eligibility and the payment provider’s terms. Please review the payment schedule and any applicable charges before selecting an installment option.

2. Prices and Currency

Please review the currency displayed at checkout before completing your purchase.

Your order total, including any applicable taxes, shipping charges, and discounts applied through checkout, will be shown before you submit payment.

If your payment account uses a different currency from the checkout currency, your bank or payment provider may apply its own exchange rate or additional fees. Please contact your provider for details.

3. Payment Authorization and Order Processing

Payment must be successfully authorized before your order can proceed to processing.

For standard payments, the amount payable is the order total shown at checkout. If you select an available installment option, payments follow the schedule agreed upon with the payment provider.

Please provide accurate billing details, including the cardholder’s name and billing address, where requested. Incorrect information may prevent your payment from being authorized.

If additional information is needed to resolve a payment or order issue, we may contact you using the details provided with your order.

4. Unsuccessful or Declined Payments

If your payment is unsuccessful, please:

  • Check that your payment details and billing address are correct.

  • Confirm that your card or account has sufficient available funds.

  • Complete any verification requested by your bank or payment provider.

  • Contact your bank or payment provider if the issue continues.

If you are unsure whether a payment was completed, check your order confirmation and payment account before attempting another payment.

A pending authorization may appear even when a purchase is not completed. Your bank or payment provider determines when that authorization is released.

5. Payment Security

Payments are submitted through our checkout and handled by the applicable payment provider.

For your security, please do not send your full card number, card security code, account password, or verification codes by email or through our contact form.

6. Refunds

Return and refund eligibility is explained in our Return & Refund Policy.

Approved refunds are generally issued to the original payment method. After a refund has been submitted, the time it takes to appear in your account depends on your bank or payment provider.

For purchases made using an installment option, any adjustment to the payment schedule or outstanding balance is handled according to the payment provider’s terms.

7. Contact Us

If you have questions about payments or an existing order, please contact us. Include your order number, if available, so we can assist you.

Store Name: Sylvela

Website: www.sylvela.com

Email: hello@sylvela.com

Phone: +1 206-555-4736

Business Address:
6940 E Cochise Rd
Paradise Valley, AZ 85253
United States

Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM
Saturday–Sunday: Closed
Time Zone: Mountain Standard Time (MST, UTC−7)

Inquiries received outside our support hours will be reviewed during our next customer support business day.