Shipping policy

Thank you for shopping with Sylvela.

This Shipping Policy explains our shipping destinations, fulfillment location, shipping costs, order processing times, estimated delivery times, and delivery support for purchases made through www.sylvela.com.

1. Shipping Destination

We currently ship orders within the United States.

This policy applies to all products offered through our online store. We do not currently offer delivery outside the United States.

Please enter a complete and accurate delivery address when placing your order.

2. Shipping Origin

All orders are dispatched from warehouses located within the United States.

The warehouse used to fulfill an order depends on product availability. Our business contact address is listed at the end of this policy and may differ from the warehouse dispatching your parcel.

Orders covered by this policy are domestic shipments. Customers are not required to complete import customs clearance or pay import duties upon delivery.

3. Shipping Costs

We provide free standard shipping on all United States orders.

There is no minimum purchase amount required.

The standard shipping charge is $0.00 USD, as displayed at checkout.

Any applicable sales tax is calculated and displayed at checkout before payment is completed.

4. Order Cut-Off Time

Our daily order cut-off time is:

12:00 AM midnight, Mountain Standard Time (MST, UTC−7), Arizona time.

This means the cut-off occurs at the beginning of the calendar day. Arizona time remains UTC−7 throughout the year.

Orders received at or after the cut-off are scheduled for the next business day’s processing queue.

Orders received on Saturdays, Sundays, or applicable U.S. public holidays are scheduled for the next business day.

The cut-off determines when the processing period begins; it does not mean an order will be dispatched immediately.

5. Order Processing Time

Orders are normally processed within 1–3 business days, calculated according to the cut-off time above.

Processing days: Monday–Friday, excluding applicable U.S. public holidays.

Processing includes reviewing the order, confirming payment and product availability, preparing the items, and handing the shipment to the carrier.

We do not routinely process or dispatch orders on Saturdays or Sundays.

If an issue prevents us from shipping within the stated processing period, we will contact you with an updated estimate and explain the available options, including cancellation and a refund where applicable.

6. Estimated Transit and Delivery Times

After an order has been handed to the carrier, estimated standard transit time is 6–9 business days.

Transit days used for our delivery estimates: Monday–Friday, excluding applicable U.S. public holidays.

Our estimated delivery schedule is:

Delivery Stage Estimated Time
Order processing 1–3 business days
Shipping transit 6–9 business days
Total processing and transit 7–12 business days

Estimated Total Delivery Time = Order Processing Time + Shipping Transit Time

For orders received after the cut-off or on a non-business day, the processing period begins on the next eligible business day.

These estimates are expressed in business days, not calendar days. Weekends and applicable public holidays are excluded.

Delivery times are estimates rather than guaranteed arrival dates. If we become aware of a significant delay affecting your order, we will notify you and help review the available resolution.

7. Shipping Confirmation and Tracking

Once your order is dispatched, we will send a shipping confirmation to the email address provided at checkout.

The confirmation will include tracking information for your shipment.

Tracking updates may not appear immediately after dispatch because the carrier needs to receive and scan the parcel. Creating a shipping label alone does not mean the carrier has received the shipment.

If you have not received your confirmation, please check your spam or junk folder or contact hello@sylvela.com with your order number.

8. Delivery Delays

Delivery may be affected by severe weather, transportation disruptions, public holidays, or other circumstances that interrupt the carrier’s operations.

If your order has not arrived within the estimated delivery period, please contact us. We will review the tracking information, investigate with the delivery provider where necessary, and explain the next steps.

If an order cannot be fulfilled or a shipment is confirmed lost, we will arrange an appropriate resolution, such as a replacement or refund.

Nothing in this policy removes your rights under applicable consumer protection laws.

9. Incorrect Addresses and Order Changes

Please check your shipping address carefully before completing checkout.

If you notice an error, email hello@sylvela.com as soon as possible and include your order number and the correct address.

We will try to update the address before dispatch. Changes may not be possible after fulfillment has progressed or the parcel has been handed to the carrier.

If a parcel is returned because of an address problem, we will contact you to discuss the available options. Any additional postage required for an agreed reshipment will be explained before you decide whether to proceed.

If the address error was caused by Sylvela, we will cover the reasonable cost of correcting the shipment.

10. Lost, Damaged, or Missing Deliveries

Please contact us if:

  • Your parcel appears to be lost.

  • Tracking shows delivery but you cannot locate the parcel.

  • Your order arrives damaged.

  • An item is missing or incorrect.

Include your order number and a description of the issue. For damaged or incorrect items, photographs of the item and packaging, where available, can help us investigate.

Please retain the packaging while the issue is being reviewed.

We will work with you and the relevant delivery provider to investigate and arrange an appropriate resolution. We do not treat a tracking status alone as a reason to refuse to investigate a reported delivery problem.

11. Returns and Refunds

For information about return eligibility, the 30-day return window, exchanges, return shipping costs, and refunds, please review our Return & Refund Policy.

Please contact us before mailing a return so we can provide the correct receiving address and instructions.

A warehouse dispatch address or the business contact address below should not be used as a return destination unless confirmed in your return instructions.

12. Contact Us

If you have questions about shipping or an existing order, please contact:

Store Name: Sylvela

Website: www.sylvela.com

Customer Support Email:
hello@sylvela.com

Customer Support Phone:
+1 206-555-4736

Business Contact Address:
6940 E Cochise Rd
Paradise Valley, AZ 85253
United States

Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM
Saturday–Sunday: Closed
Mountain Standard Time (MST, UTC−7)

Messages received outside our support hours will be reviewed during our next customer support business day.