Terms of service

Overview

Welcome to Sylvela.

The terms “Sylvela,” “we,” “us,” and “our” refer to the online store operating at www.sylvela.com.

These Terms of Service govern your access to and use of our website, including its content, features, products, checkout, and related customer support services (collectively, the “Services”).

Our store is powered by Shopify, which provides the e-commerce platform that enables us to offer the Services.

By using the Services or placing an order, you agree to these Terms of Service and the applicable purchasing policies referenced below. Our Privacy Policy separately explains how personal information is handled.

Nothing in these Terms excludes or limits any consumer rights or other protections that cannot lawfully be waived.

1. Eligibility and Account Information

To place an order, you must be legally able to enter into a binding contract in your jurisdiction or have the involvement and authorization of a parent or legal guardian where permitted by law.

You agree to provide accurate, complete, and current information when placing an order, creating an account, or contacting us. This includes your email address, payment details, billing address, and delivery address.

If you create an account, you are responsible for taking reasonable steps to protect your login credentials. Please notify us promptly if you suspect unauthorized access.

You must not use another person’s account or payment information without authorization.

2. Products and Product Information

Sylvela is an independent online retailer offering clothing and selected accessories.

We aim to provide accurate descriptions, images, prices, availability, and sizing information. Please review the details on each product page before ordering.

Screen settings and lighting may affect how colors appear. This does not remove your right to receive goods that conform to their description or to seek a remedy for an incorrect, defective, or materially misrepresented item.

Sizing and fit may vary between styles. General size guides provide a starting point; product-specific measurements and fit information should take priority where available.

We may update our collection, discontinue products, or apply reasonable quantity limits. Changes to future listings do not remove our obligations for orders already accepted.

3. Placing and Accepting Orders

Submitting an order is an offer to purchase the selected products at the total displayed during checkout.

An automated order acknowledgment confirms that your order has been received. Acceptance occurs when we confirm acceptance or send a shipping confirmation, subject to applicable law.

Payment must be successfully authorized before fulfillment can proceed.

We may decline or cancel an order for a legitimate reason, such as:

• The item is unavailable.

• Payment cannot be authorized.

• Essential order information cannot be verified.

• There is a material pricing or listing error.

• There is a reasonable concern about fraud, unauthorized payment, or unlawful activity.

If an issue affects your order, we will contact you using the information provided. We will not substitute a materially different product or increase an accepted order’s price without your agreement.

If we cancel an order after collecting payment, we will refund the amount collected for the canceled products and any associated refundable charges.

4. Prices, Currency, and Promotions

Product prices and the checkout currency are displayed on our website. Please review the currency and order total before paying.

Applicable discounts, taxes, shipping charges, and other charges collected by us will be shown before you complete your purchase.

Prices and promotions may change for future purchases. Such changes do not retrospectively change the agreed price of an accepted order.

Promotions may have eligibility requirements, expiration dates, exclusions, or rules about combining offers. Any such conditions will be disclosed with the promotion.

If your bank or payment provider converts currency or charges a transaction fee, its own rates and terms apply.

5. Payments and Billing

Available payment methods are displayed at checkout and described in our Payment Terms.

You represent that you are authorized to use the payment method you select and that the billing information you provide is accurate.

Payments are processed through the applicable payment provider. Additional authentication may be required by your bank or provider.

Where an installment option is available, eligibility, repayment schedules, and any financing charges are governed by the provider’s terms shown before you select that option.

Please contact us if you are uncertain whether a payment or order was completed before attempting to pay again.

6. Shipping and Delivery

Our Shipping Policy explains shipping destinations, processing and delivery estimates, shipping charges, and other fulfillment information.

Delivery estimates include the relevant processing and transit periods described in that policy. They are estimates unless a delivery date is expressly guaranteed.

If we become aware of a significant delay, we will communicate with affected customers and provide the options required by applicable law.

Please check your delivery address before placing an order and notify us promptly if a correction is needed. We will try to accommodate changes before dispatch, but changes may not be possible once fulfillment has progressed.

If an order is lost, arrives damaged, or is marked delivered but cannot be located, contact us so we can investigate with the relevant delivery provider and arrange an appropriate resolution.

Handing a parcel to a carrier does not remove our responsibilities to you under applicable consumer law.

7. Returns, Exchanges, and Refunds

Our Return & Refund Policy explains the return window, eligible product conditions, return procedure, shipping costs, exchanges, and refund processing.

We accept eligible returns for both defective and non-defective products and offer exchanges in accordance with that policy.

The standard return window is 30 calendar days after delivery. Please review the policy for the steps required to request and mail a return.

Please contact hello@sylvela.com before sending an item back so we can provide the correct return destination and instructions.

These Terms do not override the return and refund rights stated in our policy or any additional rights provided by applicable law.

8. Order Cancellations and Changes

To request a cancellation or change, email hello@sylvela.com as soon as possible and include your order number.

We will check the order’s fulfillment status and confirm whether the request can be accommodated.

If the order has already shipped or can no longer be stopped, you may request a return after delivery under our Return & Refund Policy.

If we agree to cancel an order after payment has been collected, we will issue the applicable refund.

9. Errors and Corrections

Despite reasonable efforts, our website may occasionally contain errors relating to descriptions, prices, discounts, availability, or delivery information.

We may correct inaccurate information when identified.

If a material error affects an order, we will contact you and explain the available options. We will obtain your agreement before proceeding with a material change or cancel and refund the affected purchase where appropriate.

An error-correction clause does not allow us to disregard mandatory consumer rights or impose undisclosed additional charges.

10. Intellectual Property

Website content, including text, graphics, photographs, logos, and design elements, is owned by Sylvela or used subject to the rights of the relevant owners.

Third-party trademarks and other intellectual property remain the property of their respective owners. Their appearance on our website does not by itself establish sponsorship, endorsement, or an authorized commercial relationship.

You may browse the Services and use ordinary website functions for lawful personal shopping purposes.

You must not reproduce, commercially exploit, or redistribute protected content without permission from the relevant rights holder, except where permitted by law.

Purchasing a product does not transfer ownership of the intellectual property associated with that product.

11. Reviews and Other Submissions

If you submit a review, photograph, suggestion, or other content for publication, you confirm that you have the necessary rights to submit it.

You grant us a non-exclusive, worldwide, royalty-free license to display, reproduce, and format that submitted content as reasonably necessary to operate and promote the Services, subject to applicable law and your privacy rights.

Private customer support messages and personal information are not made public under this license.

Submissions must not be unlawful, fraudulent, misleading, abusive, or infringing. Any material incentive or connection relevant to a review must be disclosed.

We may moderate content for these reasons, but we do not prohibit honest reviews merely because they are critical or negative.

Unless separately agreed, submitting feedback does not create an entitlement to payment.

12. Acceptable Use

You must use the Services lawfully and must not:

• Engage in fraud or use unauthorized payment information.

• Impersonate another person or misrepresent your identity.

• Upload malicious code or interfere with website security.

• Attempt to access accounts, systems, or information without permission.

• Collect other users’ personal information unlawfully.

• Send spam, phishing messages, or unsolicited commercial content.

• Infringe intellectual property, privacy, or other legal rights.

• Threaten or unlawfully harass customers, staff, or other people.

• Manipulate reviews, promotions, checkout functions, or order systems.

• Use automated activity in a way that bypasses access controls or materially disrupts the Services.

We may restrict access where reasonably necessary to address misuse, security risks, or legal obligations.

13. Automated Agents and Tools

If you use an automated agent to interact with our Services, you remain responsible for the instructions you give it and actions you authorize.

Automated agents must identify themselves accurately, respect applicable access restrictions, and must not bypass security controls, CAPTCHA challenges, or technical limits.

We may limit or block automated access where reasonably necessary to protect the Services.

14. Third-Party Tools and Links

The Services may include third-party tools, payment options, integrations, or links to external websites.

Separate provider terms and privacy policies may apply to those services. Please review them before using the relevant feature or providing information.

We do not control independent third-party websites or their content. However, using third-party providers to fulfill your purchase does not remove our own obligations as the seller.

15. Relationship with Shopify

Shopify supplies the technology platform supporting our store. Purchases made from Sylvela are transactions between you and Sylvela.

Sylvela is responsible for its product listings, order fulfillment, customer support, returns, and refunds.

Shopify does not become the seller of our products merely by hosting the store or providing checkout services.

To the extent permitted by applicable law, Shopify and its affiliates are not responsible for claims arising solely from purchases between you and Sylvela. Nothing in these Terms excludes a responsibility that cannot lawfully be excluded.

16. Privacy and Shopify Data Processing

Our Privacy Policy explains how personal information is collected, used, disclosed, and retained, and describes available privacy choices.

Because our store is hosted by Shopify, Shopify processes information when you visit, browse, or purchase through the Services.

When Shopify Network Intelligence or other Enhanced Services are enabled, Shopify may process information about your interactions with our store together with information from your interactions with other merchants and Shopify to provide those services.

Information may be shared with Shopify and other service providers located in countries other than your own.

For further information, review our Privacy Policy, the Shopify Consumer Privacy Policy, and the Shopify Privacy Portal.

Agreement to these Terms does not replace consent required by law for particular data processing activities.

17. Service Availability and Warranties

We take reasonable steps to maintain the website, but access may occasionally be interrupted by maintenance, technical problems, or circumstances outside our reasonable control.

To the extent permitted by law, website functionality is provided on an “as available” basis without a guarantee of uninterrupted or error-free access.

This provision does not disclaim the accuracy obligations associated with our product descriptions or exclude statutory guarantees, product warranties, or remedies that apply to your purchase.

18. Limitation of Liability

To the extent permitted by applicable law, we are not responsible for indirect or consequential losses that were not reasonably foreseeable when the relevant contract was made.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

These Terms do not remove our responsibility to provide products as agreed, issue refunds when required, or honor mandatory consumer protections.

19. Claims Arising from Misuse

To the extent permitted by law, you are responsible for third-party claims and reasonable losses directly caused by your unlawful use of the Services, infringement of another person’s rights, or deliberate material breach of these Terms.

This provision does not require you to compensate us for losses caused by our own unlawful conduct or for exercising legitimate consumer rights.

We will notify you of any claim for which we seek compensation and provide a reasonable opportunity to respond.

20. Suspension and Termination

We may suspend or terminate access where reasonably necessary because of a material breach of these Terms, suspected fraud, a security concern, or a legal requirement.

Where appropriate and legally required, we will provide notice.

Suspending an account does not automatically cancel an accepted order, remove a refund entitlement, or extinguish obligations already owed by either party.

Provisions intended by their nature to continue after termination will remain effective.

21. Governing Law and Disputes

Subject to mandatory consumer protections, these Terms are governed by the laws of the State of Arizona and applicable United States federal law.

Please contact us first if you have a concern so we have an opportunity to resolve it.

Nothing in this section prevents you from relying on mandatory laws or bringing a claim in a court available to you under applicable law.

22. General Provisions

If a provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law.

A failure to enforce a provision on one occasion does not waive the right to enforce it later.

These Terms and the applicable policies referenced in them form the agreement governing the Services and your purchases, without excluding rights or binding representations protected by law.

We may transfer our rights or obligations as part of a legitimate business transfer, provided this does not unlawfully reduce your rights or protections.

Headings are included for convenience and do not change the meaning of the Terms.

23. Electronic Communications

We use electronic communications to send order confirmations, shipping updates, support responses, refund notices, and other service-related information.

Please keep your contact details current.

Marketing communications and your choices about receiving them are addressed separately in our Privacy Policy.

24. Changes to These Terms

We may update these Terms to reflect changes to the Services, business practices, or legal requirements.

The latest version will be posted on this page with an updated “Last Updated” date. We will provide additional notice or obtain agreement where required by law.

Changes will generally apply prospectively and will not retrospectively reduce rights associated with an existing accepted order.

25. Contact Information

For questions about these Terms or your order, contact:

Store Name: Sylvela

Website: www.sylvela.com

Email: hello@sylvela.com

Phone: +1 206-555-4736

Business Address:
6940 E Cochise Rd
Paradise Valley, AZ 85253
United States

For product returns, please obtain the correct mailing address through our return process before sending a parcel.

Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM
Saturday–Sunday: Closed
Mountain Standard Time (MST, UTC−7)