Privacy policy

Sylvela (“we,” “us,” or “our”) operates www.sylvela.com, including our online store and related content, features, products, and customer support services (collectively, the “Services”).

Our store is powered by Shopify, which provides the e-commerce platform we use to offer the Services.

This Privacy Policy explains how personal information is collected, used, disclosed, and retained when you visit our website, place an order, contact us, or otherwise interact with the Services. It also explains the privacy rights and choices that may be available to you.

If this Privacy Policy conflicts with our Terms of Service regarding the collection, use, or disclosure of personal information, this Privacy Policy controls for those matters.

1. Personal Information We Collect

“Personal information” means information that identifies, relates to, or can reasonably be linked to an individual. It does not include information that has been anonymized or de-identified in accordance with applicable law.

Depending on how you interact with the Services, we and our service providers may collect or process the following categories:

Contact and delivery information

Your name, email address, telephone number, billing address, and shipping address.

Order and transaction information

Products you view, add to your cart, purchase, return, exchange, or cancel; order numbers; purchase history; discounts applied; and delivery or refund information.

Payment-related information

Your selected payment method, payment status, transaction amount, billing details, and payment confirmation. Payment providers may collect additional financial information directly when processing your payment. The information available to us depends on the payment method and provider.

Account information

Account identifiers, contact details, preferences, and other information associated with an account, if you create or use one.

Customer support communications

Information you provide when contacting us, including messages, order details, photographs submitted to explain a product issue, and other information relevant to your request.

Device and technical information

Your IP address, browser type, device identifiers, operating system, network information, approximate location derived from your IP address, and cookie or similar identifiers.

Website usage information

Pages and products viewed, links clicked, shopping activity, referral information, and information about how you navigate and interact with the Services.

We may also derive preferences or interests from your interactions with our store, subject to applicable law and your privacy choices.

2. How We Collect Information

We collect personal information:

  • Directly from you, such as when you place an order, submit information through checkout, contact customer support, or subscribe to marketing emails.

  • Automatically, through cookies, pixels, server logs, and similar technologies when you use the Services.

  • From service providers, such as Shopify, payment processors, delivery providers, and providers of website functionality, analytics, or customer support.

  • From advertising or business partners, where relevant to the services we use and permitted by applicable law and your privacy choices.

If you provide another person’s information, such as a recipient’s delivery details, please ensure you are authorized to do so.

3. How We Use Personal Information

We use personal information for the following purposes:

Providing the Services

To process payments, fulfill and deliver orders, manage accounts, maintain shopping carts, and handle returns, exchanges, cancellations, and refunds.

Customer communications

To answer inquiries, provide order confirmations and delivery updates, resolve problems, and send important notices about your purchases or our Services.

Improving the shopping experience

To understand how our website is used, troubleshoot technical issues, improve navigation and functionality, and provide relevant product recommendations.

Marketing and advertising

To send marketing emails where permitted, display relevant advertisements, measure advertising performance, and understand customer interests, subject to applicable consent requirements and opt-out rights.

Security and fraud prevention

To authenticate users, assess payment and order risks, investigate suspicious activity, protect accounts, and help prevent fraud, misuse, and unauthorized access.

Legal and administrative purposes

To maintain necessary business records, meet tax and accounting obligations, respond to valid legal requests, resolve disputes, and enforce our agreements and policies.

Where consent is required for a particular activity, we obtain that consent before carrying out the activity.

4. Cookies and Similar Technologies

We and our service providers, including Shopify, use cookies and similar technologies to operate the website and support features such as checkout, shopping carts, authentication, and security.

Depending on the features enabled and your privacy choices, these technologies may also support analytics, personalization, advertising, and advertising measurement.

Where required by applicable law, we request consent before using non-essential cookies or similar technologies.

You can manage available choices through the cookie banner or privacy controls presented on our website. You can also change your browser settings to block or delete cookies, although doing so may affect some website features.

Cookie preferences may need to be set separately for each browser and device.

5. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients:

  • Shopify, to host and operate our store and provide related commerce services.

  • Payment providers, to authorize payments, process transactions, issue refunds, and help detect fraud.

  • Fulfillment and delivery providers, to prepare, transport, track, and deliver orders and manage returns.

  • Technology and support providers, for website hosting, data storage, analytics, communications, customer support, and security.

  • Advertising and marketing partners, to provide advertising, personalization, and measurement services, subject to applicable law and your privacy choices.

  • Recipients you authorize, when you request, direct, or consent to a disclosure.

  • Legal and professional recipients, where reasonably necessary to comply with law, respond to valid legal processes, obtain professional advice, or protect rights and safety.

  • Parties to a business transaction, in connection with a merger, acquisition, restructuring, or transfer of some or all of our business or assets, subject to applicable safeguards.

We disclose information for the purposes described in this Privacy Policy and as permitted or required by applicable law.

6. Our Relationship with Shopify

Our Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of our store to provide, secure, and improve its services.

Information submitted through our store may be shared with Shopify and other service providers located outside your country.

When Shopify Network Intelligence or other Shopify Enhanced Services are enabled, Shopify may use information about your interactions with our store together with information from your interactions with other merchants and Shopify. These services may support personalization, analytics, fraud prevention, and advertising.

For certain processing associated with these enhanced services, Shopify is responsible for handling personal information and responding to privacy requests relating to its own processing.

You can learn more through:

Requests concerning your Sylvela orders or our own use of your information should be directed to us using the contact information below.

7. Advertising, Data Sharing, and Opt-Out Choices

Some disclosures for advertising purposes may be considered a “sale,” “sharing,” or processing for “targeted advertising” under applicable privacy laws, even when no money is exchanged.

Depending on where you live, you may have the right to opt out of these activities.

You can submit an opt-out request through our Data Sharing Opt-Out page or contact us at hello@sylvela.com.

Where applicable law requires, we honor recognized opt-out preference signals, such as Global Privacy Control (GPC). The effect of a signal may depend on the browser, device, and information we can associate with the request.

You can learn more about GPC at globalprivacycontrol.org.

An advertising opt-out does not prevent information from being processed as necessary to complete orders, maintain security, or meet legal obligations. You may still see advertisements after opting out, but they may be less personalized.

Other browser “Do Not Track” signals are not currently treated as standardized opt-out requests, except where required by applicable law.

8. Marketing Communications

Where permitted, we may send promotional emails about products, offers, or store updates.

You can unsubscribe using the link included in our marketing emails or contact us at hello@sylvela.com.

Opting out of marketing does not stop essential communications, such as order confirmations, shipping updates, refund notices, or responses to your support requests.

9. Your Privacy Rights

Depending on your location and the laws that apply, you may have the right to:

  • Request access to personal information we hold about you.

  • Obtain information about how your personal information is collected, used, and disclosed.

  • Request correction of inaccurate information.

  • Request deletion of personal information, subject to applicable exceptions.

  • Receive a portable copy of certain personal information.

  • Opt out of the sale or sharing of personal information or its use for targeted advertising.

  • Limit certain uses of sensitive personal information, where applicable.

  • Object to or request restrictions on certain processing.

  • Withdraw consent where processing is based on consent.

  • Appeal a privacy request decision where provided by law.

These rights are subject to applicable conditions and exceptions. For example, we may need to retain certain transaction records to comply with tax obligations or resolve disputes.

We will not unlawfully discriminate against you for exercising your privacy rights.

10. How to Submit a Privacy Request

To submit a request concerning personal information handled by Sylvela, email hello@sylvela.com and describe the right you would like to exercise.

For requests that require identity verification, we may ask for information reasonably necessary to verify your identity and locate the relevant records. Please do not send passwords, full payment card details, or other unnecessary sensitive information.

We do not require identity verification for an opt-out request where applicable law prohibits doing so.

Where permitted by law, an authorized agent may submit a request on your behalf. We may request evidence of the agent’s authority and any verification permitted by applicable law.

We will respond within the period required by applicable law and explain any permitted refusal or limitation.

11. Information for Individuals in the EEA, UK, and Switzerland

Where relevant data protection laws apply, our legal bases for processing may include:

  • Performing a contract with you, including fulfilling purchases.

  • Complying with legal obligations.

  • Our legitimate interests, such as operating and securing our store, where those interests are not overridden by your rights.

  • Your consent, where required.

You may contact us to ask about the legal basis for a particular use of your information.

Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

You may also complain to your local data protection authority. A list of EEA supervisory authorities is available through the European Data Protection Board.

12. International Data Transfers

Personal information may be stored or processed in countries other than your country of residence, including countries where Shopify and our service providers operate.

Privacy laws in those countries may differ from those in your location.

Where applicable law requires safeguards for international transfers, we rely on recognized mechanisms, such as adequacy decisions, Standard Contractual Clauses, and applicable UK transfer arrangements, as appropriate.

You may contact us for further information about safeguards relevant to your personal information.

13. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

The relevant period depends on factors such as:

  • Whether information is needed to fulfill an order or maintain an account.

  • Tax, accounting, and other legal recordkeeping requirements.

  • Return, refund, warranty, or dispute-related needs.

  • Security and fraud prevention.

  • Your privacy requests and applicable deletion requirements.

When information is no longer needed, we delete or de-identify it in accordance with applicable requirements.

14. Information Security

We use reasonable technical and organizational measures designed to protect personal information.

However, no website, transmission method, or storage system can guarantee absolute security.

Please protect your account credentials and avoid sending sensitive payment or authentication information through email or other channels not intended for that purpose.

15. Children’s Privacy

Our Services are intended for a general adult audience and are not directed to children under the age of majority in their jurisdiction.

We do not knowingly collect personal information from children in circumstances requiring parental consent without obtaining that consent.

If you believe a child has provided personal information to us improperly, contact hello@sylvela.com so we can review the matter and take appropriate action.

We do not have actual knowledge that we sell or share personal information belonging to individuals under 16 years of age.

16. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, or services.

Their privacy practices are governed by their own policies. Please review those policies before providing personal information.

Including a link does not by itself mean that Sylvela endorses the third party or controls its data practices.

Information you choose to post publicly, including reviews or social media content, may be visible to others.

17. Complaints

If you have a concern about how we handle personal information, contact us using the details below.

Where applicable, you may appeal our response by emailing us and stating that you wish to appeal a privacy decision. You may also contact the relevant privacy regulator or data protection authority.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our Services, data practices, or legal requirements.

The revised version will be posted on this page with an updated “Last Updated” date. We will provide additional notice or obtain consent where required by applicable law.

19. Contact Us

For questions about this Privacy Policy or to exercise applicable privacy rights, contact:

Store Name: Sylvela

Website: www.sylvela.com

Email: hello@sylvela.com

Phone: +1 206-555-4736

Business Address:
6940 E Cochise Rd
Paradise Valley, AZ 85253
United States

Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM
Saturday–Sunday: Closed
Mountain Standard Time (MST, UTC−7)

For purposes of applicable data protection laws, Sylvela is the controller of personal information whose processing purposes and means we determine. Shopify and other providers may act separately for processing covered by their own privacy policies.